Frequently Asked Questions
Everything you need to know about your Spyder gear and orders.
How do I determine the right size for my ski jacket?
We provide a comprehensive size guide on each product page. Our performance fit is designed to accommodate layering, so we recommend measuring your chest and waist while wearing your base layers for the most accurate fit.
What is the standard shipping time for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their gear ready before their next trip to the slopes.
What is your return policy for high-performance gear?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items must be in their original condition to qualify for a full refund.
Are Spyder products covered under warranty?
Yes, Spyder offers a limited lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear, improper care, or accidents.
How should I wash my waterproof technical apparel?
To maintain the integrity of the GORE-TEX or DWR finish, machine wash on a cold, gentle cycle with a mild liquid detergent. Tumble dry on low heat to reactivate the water-repellent coating.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.